✅ 30-Day Money-Back Guarantee
We stand behind our service with a full 30-day money-back guarantee.
If you're not completely satisfied with Security Scanner Pro Premium, we'll refund your payment.
Refund Policy Overview
At Security Scanner Pro, we want you to be completely satisfied with our Premium services. Our refund policy is designed to be fair and transparent.
Last Updated: November 27, 2024
This policy applies to all Premium subscription purchases made through Security Scanner Pro.
Eligibility for Refunds
Automatic Refunds (First 30 Days)
You are automatically eligible for a full refund if:
- You request a refund within 30 days of initial purchase
- The service doesn't work as advertised
- You experience technical issues we cannot resolve
- You simply change your mind about the purchase
Case-by-Case Review (After 30 Days)
Refund requests after 30 days are reviewed individually and may be granted for:
- Extended service outages we cannot resolve
- Billing errors or duplicate charges
- Exceptional circumstances
Note: Refunds are typically not granted for partial months of service or if you simply haven't used the Premium features.
Non-Refundable Situations
Generally, refunds are not provided for:
- Subscription renewals after 30 days
- Partial months of service
- Change of mind after 30 days
- Failure to cancel before renewal
- Violation of our Terms of Service
How to Request a Refund
Simple Refund Process
- Contact Support: Email support@deepfake-scanner.com
- Provide Details: Include your email and purchase date
- Reason for Refund: Briefly explain why you're requesting a refund
- Processing: We'll process eligible refunds within 3-5 business days
Most refund requests are processed within 24-48 hours of approval.
Refund Processing
Timeline
Once approved, refunds are processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Other payment methods: Varies by provider
Refund Amount
Refunds are typically for the full amount paid. In cases of partial usage or special circumstances, we may issue partial refunds at our discretion.
Cancellation vs Refund
Cancellation
You can cancel your Premium subscription at any time through your account settings. Cancellation stops future billing but doesn't automatically generate a refund for current billing periods.
Refund
A refund returns your payment for the current billing period. You can request a refund while keeping your subscription active until the refund is processed.
Technical Issues
Before requesting a refund for technical issues, please:
- Contact our support team for assistance
- Allow us to troubleshoot and resolve the issue
- Check our service status page for known outages
We'll make every effort to resolve technical problems before processing a refund.
Subscription Management
To avoid unwanted charges:
- Cancel auto-renewal through your account settings
- Set a reminder before your renewal date
- Keep your email updated for renewal notifications
Important: It's your responsibility to cancel subscriptions before renewal. We send reminder emails 3 days and 1 day before renewal.
Contact Information
For refund requests or questions about our policy:
Email: support@deepfake-scanner.com
Subject: Refund Request
Response Time: Within 24 hours
Processing Time: 1-3 business days after approval